Terms & Conditions

You agree to abide by the Acceptable Use Policy as set forth by M2X Communications. This policy can be found online at www.mym2x.com.

INSTALLATION OF ANY SERVICE: If you do not own your premises it is your responsibility to obtain permission from the property owner before M2X Communications begins the installation process. M2X will not be held responsible for any charges from a property owner to a tenant if proper permission was not obtained. 

INTERNET INSTALLATION: Customers are responsible for providing their own routers and making sure that the router they have is sufficient to handle the Internet speed that they have purchased. The customer should have the router on hand when M2X Communications is on site to install service. If the router is not available for hookup M2X Communications will make sure that our equipment if working before we leave. The customer is then responsible for setting the router up on their own, or they can call our 24/7 Technical Support Line for assistance. If M2X Communications has to go back out to the premises to install the router an additional installation charge of $35.00 will be charged.

$100 installation fee will apply to any residence/business where a fiber drop has not been previously buried or hung. Install on first bill.

$50 installation fee will apply to any residence/business where M2X Communications has had fiber service. Install on first bill.

No Installation fee will apply to any residence/business inside the corporation limits of McClure or the Village of Grand Rapids.

PAYMENT FOR SERVICE: Prior to installation the customer will be responsible to pay a deposit equal to the 1st months service (estimated) upfront. This amount will be held on the account as a credit and will go towards the customers first bill after service is active. The first bill will include any installation charges and charges for services now active. Depending on when you are installed, your first bill may also include prorated charges for a prior billing month if you missed that billing cycle. Internet service is billed in advance (ex. July 15th bill for service is for July 1st-31st). Bills should arrive on or around the 15th of each month. Payment is due the last day of the month. Payments not received by the last day of the month are considered late and will receive a late fee of 5% of past due charges or $1.00, whichever is greater. Disconnect notices will be sent and then payment is due by the 15th. If payment is still not received your service(s) will be disconnected. You will be charged $20.00 per service to reconnect. If a bank returns a check for non sufficient funds or Invalid/Closed account service will be disconnected with no notice. A return check fee of $20 will apply along will all applicable reconnect charges. Unpaid accounts more than 30 days old will be turned over for collections.

SERVICE ISSUES: If you are completely out of service or having other technical issues a call should be place to our free 24/7 technical support line at 1-833-420-7523. If they are unable to resolve your issue a ticket will be put in for a technician to visit your premises. If the issue is determined to be caused by your equipment (ex. Computer or router), evidence of tampering with M2X Communications equipment, or any other issue that is out of the control of M2X Communications charges will apply. M-F during normal business hours the charge is $35 (minimum charge) for the 1st 15 minutes and $6.95 for each additional 15 minutes. After hours and weekend callouts will be billed at $75 per hour with a minimum charge of 1 hour. Materials, if needed, will also be charged at their cost.

EARLY TERMINATION OF CONTRACT: An early termination fee of 50% of the months left on the contract or a maximum of $300 will be assessed, as well as charges for any promotional discounts/items that may have been given. You contract will be effective the date your service is installed and active and will expire 24 month from that date.